Refund policy

🎄 30-Day Satisfaction Guarantee

We stand behind every Christmas Orb with a 30-Day Satisfaction Guarantee. If you’re not completely delighted with your purchase, we’ll do our best to make it right — whether that means troubleshooting assistance, a replacement, or a refund depending on the situation.
Please note:
Refunds require clear photo or video evidence of the issue to qualify. Shipping fees are non-refundable.

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📦 Returns

To be eligible for a return:
• The item must be unused, unopened, and in its original packaging
• You must request a return within 15 days after delivery

If your item qualifies:

1. Send a photo of the unopened product to our support team.

2. Once approved, we’ll provide the return address and instructions.

3. After receiving and inspecting the return, we’ll issue a full refund of your order subtotal (excluding shipping).

 

🕒 Please allow 5–10 business days for your refund to be completed by your bank or card provider.
🚚 Return shipping costs are the responsibility of the customer.
⚠️ We are unable to accept returns of opened or used products due to the electronic nature of the item.

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⚡ Electronics & Safety Policy

Because the Christmas Orb contains internal electronic components, opened or powered-on units cannot be resold or refurbished safely. This ensures every Orb you receive is brand new, fully functional, and meets our quality standards.

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💥 Damaged or Defective Items

If your Christmas Orb arrives damaged or defective, please contact us within 48 hours of delivery. We’ll send a replacement or offer an appropriate resolution.

To help us process your request quickly, please include:
• A brief description of the issue
• A clear photo or video of the item and packaging

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🚚 Shipping Times

We do our best to ship your orders as quickly as possible — once an order is placed, it’s promptly processed and handed off to our trusted shipping partners.

Estimated transit times (business days):
United States: 5–18 business days
United Kingdom: 7–18 business days
Australia: 7–18 business days
Canada: 7–18 business days
Europe: 7–18 business days
Asia: 7–18 business days

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❓ Need Help?

Our Customer Support Team is available 24/7 to help with any questions about your order, product concerns, or returns.
On weekends, response times may be slightly longer (up to 48 hours) due to reduced staffing.

📧 Reach us at: support@christmasorb.com

Thank you for choosing Christmas Orb™ — where your memories shine brighter every holiday season.